Operating Systems: The Answer to it all?

As I read Dr. Atul Gawande’s insightful article in the August 13 edition of The New Yorker that contrasts effective restaurant operating systems with the less effective systems he sees in health care, I was struck by my own unique perspective on … read more

Sandwiches That Keep ‘Em Coming Back for More

Photo credit: Caring for Apathy A recent finding by Technomic suggests that demand for sandwiches is on the rise.  Consumers are drawn to the grab-and-go convenience of pre-made sandwiches, but are also ordering sandwiches with more frequency in fast-casual and … read more

VSAG Sounds Off: Is Your Restaurant Too Loud?

Noisy restaurants are the pits.  Often, voices compete with blaring music, with diners speaking louder to be heard by their companions, and in turn restaurants increase the volume of their music in an attempt to muffle the din.  It’s a … read more

Vegan Menu Options Becoming Mainstream

According to the Vegetarian Times, there are 7.3 million (adult) vegetarians in the United States, one million of which are vegan.  An additional 22.8 million Americans follow a vegetarian-inclined diet.  Moreover, these numbers are climbing higher every day. Restaurateurs have … read more

Restaurants Take Heed: Diners’ Pet Peeves

More people are dining at restaurants — and with greater frequency — than ever before.  Making small adjustments to your guests’ experience by focusing on often overlooked details is a game changer when it comes to diner satisfaction and retention. … read more

Lemons: Summer’s Perfect Pick

Ah, the lemon.  Nothing says summer quite like the fresh, sweet-tart flavor of fresh lemonade.  But the lovely lemon can be used in so much more than just the season’s favorite beverage.  Used to enhance flavor in every culinary genre … read more

Summer-ize Your Menu

Summer’s here and the time is right to … Summer-ize Your Menu! As the longer, hotter days of summer usher in, our VSAG restaurant consulting team’s focus has been menu development.  For us, making the most of this season’s fresh … read more

The Great Wi-Fi Debate

Filter Coffeehouse recently sparked a debate with the Wi-Fi ban in their newest location in Washington, D.C.  This isn’t the first sparring between coffeehouse owners and “laptop squatters.”  As Eater reported, coffee shops are resorting to various tactics—from covering up … read more

Staying on Trend, Without Being Trendy

Healthful kids’ meals. Locally sourced meats and seafood. Sustainability. Gluten-free/food allergy-conscious items. These are only some of the top 2012 food/menu trends recently revealed by The National Restaurant Association. But, staying on trend without becoming too trendy is an art … read more