Using ‘Secret Shoppers’ to Improve Your Business

There are a variety of different tools, practices, measures, and means to find out just how you’re your restaurant is performing. You probably solicit guest feedback through a website or online review site, you may put comment cards on the … read more

Knowing When to Expand Your Restaurant Business

When to expand? Is always a tough question to ask yourself while creating your business plans for the upcoming year, or even for a two to three year plan. As an experienced food service and hospitality management company, VSAG has … read more

Pumpkin: Fall’s Ultimate Ingredient

‘Tis the season … for the pumpkin! The ushering in of fall’s cool, crisp air reminds us of our penchant for pumpkins as one of the season’s most loved harvests – and most delicious and flexible ingredients. Whether boiled, steamed … read more

Preparing and Training Servers for Success

Most of us in the restaurant industry have been a server at one time or another. And if you’ve been there, then you know – it’s not easy! It is a physical (managing large trays/multiple plates/long hours on your feet) … read more

Is Testing Your Restaurant Concept Before Launch Worth it?

Yes! Says, Dan Simons. As a veteran of many restaurant openings, some hugely successful – others not – Dan believes the ‘not’s’ are where the biggest lessons are learned. The old adage rings true here: Hindsight is 20/20. If you look … read more

The Do’s & Don’ts of Designing Food Service Spaces

Design is such an important element in bridging the gap between your eatery’s overall culinary concept and the guest experience. Good design means good experiences, and that means returning guests and the attraction of new ones. Whether planning for a … read more

Going Global With Menus

Nothing connects you to a place, its people and its culture quite like experiencing the local fare and cuisine. And since a far-flung vacation is not always on the menu, what better way to take diners on a global flavor … read more

Improving Profit Margins Is Easier Than You Think

As industry operational standards increase – so do costs. From organic or specialized menu offerings to sustainable practices and from implementing innovative marketing and communications programs to upgrading back office technology – it can all add up quickly. But, there … read more