Ever felt threatened by social media and the potential harm that an overzealous Tweeting or Facebook-posting guest can bring to your restaurant? Learn what it takes to help mitigate damage, win back dissatisfied guests, and monitor what’s out in the cloud. Catch his insight at: “They Gave Me Food Poisoning: What to Do When Your Restaurant is Attacked Online.”

As VSAG co-founder and a seasoned food industry and hospitality professional, Dan Simons is no stranger to the importance of managing a restaurant’s reputation. With OpenTable, Yelp, and other social media platforms that allow everyone the opportunity to voice their opinions instantly and publicly, a restaurant’s reputation may be tarnished with a single negative online review, and when this happens it can be difficult to repair the damage. However, there are effective PR, hospitality, and management tactics that can aid in defending that reputation – and gaining the opportunity to turn a negative into a positive.

With industry colleagues, David Wachen, Attorney at Law with Shulman Rogers, and Adele Cehrs, CEO of Epic PR Group, Dan will share his insight and advice at the National Restaurant Association Show on May 20, where the panel will address real time response and engagement on today’s social media platforms and best practices to reputation preservation.

Register for the event here.

See below for a sneak peek of Dan’s panel.