Uber website mashable.com recently published a blog post all about the best practices for restaurants on Facebook.

More than ever, it’s integral that a brand understand how to use Facebook to successfully reach the more than 700 million people who utilize Facebook every day. Food consultants constantly weigh the options on how to best tap into this market.

Facebook has countless restaurants, hospitality and food & beverage companies all jockeying for exposure and attention on the site.  The goal, however, is to make sure your brand uses Facebook to your best advantage to make sure you are a step above the rest.   Some top strategies include:

Be Trustworthy … Facebook recently changed their privacy settlings policy and brands are no longer allowed to hide comments; rather, they want users to be able to share content and have open dialogues.  Big problem? No Problem!  Guests don’t expect perfection every time, but they do want to know you care and are listening.  Make openness part of your restaurant business plans. Don’t be afraid of negative comments. Instead use the comments to engage in a public dialogue with your fans/friends/consumers to show them that you are committed to improvement.

Be Seen … show-off a little! It’s okay, really. Food consultants suggest a multimodal approach to branding. Since a picture’s worth a thousand words, showcase images: from your delicious-looking appetizers to your devilish desserts, to the dining room at fun, full-capacity, or upload videos of chefs’ creations, list/define a few of your enticing ingredients, highlight great pr/press, display your iPhone app … Get creative and get out there.

Be Consistent … Food consultants agree that branding is what sets you apart. Use your mission statements, ideologies and overall brand aesthetic as tools to guide you in your Facebook persona.   Make sure that anyone posting or responding is aligned with your brand mentality: It’s important to bring personality to the brand, not necessarily promote the people who work there.

Founding Farmers iPhone app

It’s no surprise that iPhones and smart gadgets that offer limitless uses and life’s little ‘helpers’ in the form of user applications (‘apps’) have expanded into the restaurant business.  VSAG is at the forefront of directing new apps for client restaurants and concepts Founding Farmers, and two new soon to be launched iPhone apps for sister restaurant Farmers & Fishers and new concept Sauca mobile restaurant.

The Founding Farmers iPhone app has been so popular, in fact, that developer Sweb Development has been featured in a number of articles and stories of note, including this recent one from the Wall Street Journal from December 8, in which VSAG Principal Dan Simons is interviewed as a business owner and also as a big fan of the iPhone app that he commissioned from Sweb.   “What we’re able to provide for our guests through the apps is convenience and interaction,” said Simons.  ”We’ve received great feedback from our guests and we want to try and use the app in as many different ways as possible to really engage with our guests.  It’s been a super addition to our marketing strategy and outreach.”

VSAG Principal Dan Simons was quoted in the BusinessWeek article “Do-It-Yourself iPhone Apps.” Simons explained the iPhone app developed by Swebapps for VSAG restaurant client Founding Farmers. The free Founding Farmers iPhone app allows users to make reservations, view the menu, and even use the Wine Shake, a fun way to get a great wine pairing with a dinner selection.

Read the full BusinessWeek article, and be sure to get your free copy of the Founding Farmers iPhone app from iTunes!

VSAG is very excited about Founding Farmers’ new iPhone App—it’s a great way to reach out to the guests and to keep the restaurant on the cutting edge, important parts in our work in restaurant management and restaurant social media.

Be among the first iPhone users that have discovered the fun, convenient way to see what’s new on the menu, make reservations and even choose a wine with dinner with the new Founding Farmers restaurant app.   This FREE app is available through the iTunes App Store, and Founding Farmers is among just a few restaurants that have seen the fun in reaching out to guests in a new way.  Even TIME magazine has noticed! Read the rest of this entry »