News/Blog

Top 5 Restaurant Apps & Platforms You Need to Bookmark Now

Our staff loves being in the know. And, we might add, seeing their tips, tricks of the trade, and industry know-how highlighted here on our news blog pages. The focus today? Our team’s top go-to restaurant and hospitality industry apps & platforms. There are lots out there. In order to whittle it down to our team’s top-5 suggestions to get you started on your go-to list that’ll work within your business’s confines, our team offered up their favorites and we took it from there. 1) OpenTable. Aka the “big-daddy” of restaurant industry apps. Sure, maybe a slight overstatement but OpenTable… read more

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Welcoming Guests: From Around the Corner and Around the Globe

As restaurant consultants, we advise clients on the art, and importance, of welcoming guests to their establishments. Good for business? Of course. Welcoming guests to your eatery, through universal touch points such as gracious, engaging service, inviting aesthetics, and great food, is the initial step to delivering a full, enjoyable guest experience – all in an effort to capture your audience and help guarantee return business. As these universal touch points should be part of your daily playbook, we always look for new opportunities to advise clients on ways to keep growing and widening their scope of clientele and service…. read more

VSAG on Watch: Restaurant Industry Minimum Wage-DC Vote & Beyond

It was announced that Washington, D.C. is poised to join other cities, such as San Francisco and Seattle, in increasing minimum pay wages to $15. In a unanimous City Council vote, set to be ratified next month, the wheels are in motion for legislature to gradually raise the District of Columbia’s minimum wage to $15 by 2020. Along with this increase in the minimum wage, is an increase in the “tipped minimum wage” from the current $2.77 per hour to $5.50 per hour. This is where the devil is in the details, unknown outcomes, and potential for unintended consequences. Tipped… read more

Up Your Artistry: Lighting as Art + Design

Lighting sets the mood of your space. It highlights your guests and your food. So, having the perfect restaurant lighting to enhance your space is a must. As we’re lucky enough to work with the amazing, artistic team at Stroik Lighting Design (SLD) on an innovative, new restaurant project for our Farmers Restaurant Group client Farmers & Distillers, we approached our friend and colleague at SLD, Christopher Stroik, with a Q&A so he can offer us, and our clients, ideas and best practices re: the concept of Lighting as Art + Design. TELL US ABOUT SLD’s DESIGN APPROACH & PROCESS. Founded… read more

VSAG on Seasonal Success: Top 3 Summer Menu Trends

Introducing seasonal ingredients, flavor profiles, and trends not only keeps menus interesting, but it also allows for more creativity in the kitchen. We discovered some seasonal trends we think are worth adding to your flavor profiles this summer. Wood-fire Cooking. Nothing says summer like some great, downhome bbq. And we couldn’t be more excited that the trend of authentic, rustic, wood-fire cooking is getting fired-up (yes, we went there!) this season. What’s not to love about the slow-roasted, natural, smoky flavor? Take your wood fire game up a notch by infusing flavors such as fruit woods like apple, apricot, and… read more

VSAG Client Expands Restaurant Group

Guiding our clients through a restaurant expansion is many times a long, and difficult road … but a journey we’re always happy to take. Recently we helped our client, DC-based Farmers Restaurant Group’s brand of restaurants Founding Farmers, do just that – as they recently announced that they are opening their first outlet outside the DC-Maryland-Virginia (DMV) region in: King of Prussia, Pennsylvania.  Located just outside the great city of Philadelphia, PA, Founding Farmers King of Prussia is slated to open in spring of 2017 within the King of Prussia Town Center, a state-of-the-art dining, retail, and residential destination. Founding… read more

VSAG on Watch: Taking a Page from our Client’s Manager in Training Program

Train your staff. Probably one of the most important restaurant success lessons you’ll read today. Whether your enterprise is large or small, your business and your staff will reap the rewards of implementing a comprehensive, consistent training program. Our operations management team oversees our Restaurant Staff Training and Development services, helping to guide our clients on creating proven training programs. Here’s a general overview of our Manager in Training (MIT) guidelines. Start at the Top. GM’s should be brought in to not only oversee the execution of your MIT program but to help streamline its focus and teachings. Your restaurant… read more

What’s the Most Important Information for a Restaurant Homepage to Display?

Your company’s website homepage is your brand ‘calling card’ if you will. It’s not a place to advertise per se, but to clearly define your business and your brand, to offer an enticing glimpse of what sets you apart. So, What’s the Most Important Information for a Restaurant Homepage to Display? Here are some digital marketing expert ideas to improve your online visibility … one (home)page at a time: C’mon In. Restaurant operators want to engage and entice customers. Many times, that begins with a restaurant’s website homepage. The design should allow customers to easily obtain pertinent information. Because in the… read more

Call to Action: Bettering Our Planet For a Sustainable Future

As active restaurant and hospitality industry participants, we believe in coming together for a great cause. And we can’t think of a better way to celebrate the universal cause of bettering our planet than by highlighting ways to bring about change in our environmental practices. Our Call to Action? Earth Day, celebrated this year on April 22nd, spurs us on annually, but we’re also inspired by the ongoing efforts we see implemented within restaurant kitchen operations every day. For example, cutting food waste and local sourcing offer operators an impactful dip into the sustainability pool, but what we oftentimes don’t… read more

Protect Your Brand + Reputation: The Social Media Neutralizer

Social media is a contact sport. The sooner that concept is embraced, the better prepared any restaurant business will be. Restaurants are a tough business for many reasons. One underrated issue is word of mouth – reviews are what can provide a boost as well as what can sink a fledgling restaurant. And more likely than not, the one person who has a bad experience at a restaurant will shout the loudest – louder than most satisfied customers. While grappling with this issue, VSAG Principal Dan Simons developed a methodology which he later coined: the Social Media Neutralizer. Creating a winning… read more