Restaurant Guest Relations
Guest Relations are about providing easily accessible information about your business, about anticipating any questions or concerns that may arise, and about turning potential guests into loyal customers.
Restaurants that embrace reservations and table booking technology, and other online feedback sites and tools, have the advantage of being an active participant in information sharing and therefore generating conversations with guests and potential guests. These tools and platforms are also a good way to gauge your restaurant’s online reputation and drive consumer behavior.
Maximizing profiles on sites like OpenTable, Yelp, TripAdvisor, and UrbanSpoon are important tools in your marketing playbook. And even more so, offer your guests a place to give you direct feedback on how you’re doing.
If you don’t manage your online profiles, guests will make their own (often uninformed) decisions about your business; sometimes they are positive, sometimes they are not. The key is knowing how to manage it all.
We have a unique understanding of online reputation management to help drive and guide guest interaction. It is possible to redirect guest experiences, recover, and gain new favorability with a positive online reputation. When executed properly, these tactics are invaluable, and particularly when you can remedy a situation in real time that is unfolding in the virtual realm. Also, today’s modern technology offers numerous listening and feedback tools to follow up on guest feedback and manage it to your advantage.
Get in touch with us today and learn how we can help you improve your restaurant guest relationship systems.